877 289 6197 info@valentabpo.com   Find a Local Managing Partner 
877 289 6197 info@valentabpo.com   Find a Local Managing Partner 
Valenta BPO Canada > Consulting > Process Consultation

Process Consulting

Drive growth through process refinement

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Businesses work constantly towards trying to improve productivity and performance while trying to minimize costs. In businesses operating with complex workflow structures and operations, process management is crucial to achieving enhanced efficiency.

We at Valenta have professionals with years of experience in all aspects of process management. We work closely with you and your decision makers and develop a methodical approach to enhance your business performance and reach your goals. The task involves analysing existing practices in detail, shortlisting areas for improvement, elimination of redundant processes if any, and evolving fresh strategies and processes for implementation. Once this is firmed up, our business process management consultants document these processes thereby ensuring all associated stakeholders have clear, written guidelines based on which they can perform their tasks.

Valenta's Services

BUSINESS PROCESS & POLICY DEVELOPMENT

Enhance your operational framework through business process and policy updates.

RISK CONTROL

Comprehensive risk assessment across organizational levels.

BUILDING TRAINING & DEVELOPMENT

The design and development of training frameworks.

ORGANIZATIONAL STRUCTURES

The development of organizational levels including roles and responsibilities.

BUSINESS CONTINUITY

Create a robust backup to ensure continuous operations.

F.MIS & COMMUNICATION DESIGN

Build an integrated MIS and communication plan for all stakeholders and employees

APPLICATION DEPLOYMENT TOOLKIT

Assist with the development, deployment & implementation strategy of mobile applications.

CORPORATE EVENTS

Conceptualize, organize & coordinate events fulfilling corporate mandates.

PROGRAM AND PROJECT MANAGEMENT

Providing the support framework for effective project and program implementation.

CONTENT CREATION

Develop content for marketing collateral as a brand building exercise.

Valenta's Business Process Management Workflow

Scope document

The scope document enlists the key objectives that would be achieved after implementation. This document is our blueprint for the life of the project.

Proposal

The initial proposal lists your requirements in detail including estimated time and budget.

Discovery session

The session is a brainstorming exercise conducted after approval of the proposal. This gives us a clear understanding of the existing processes, the objectives set as in the scope document and gathered through a detailed discussion with all stakeholders i.e. what they expect from the implementation.

Project sign off

Post the discovery session, a fine tuned proposal will be submitted for final sign off, before the project begins to roll out.

Training

Effective training is integral to a project’s success and we will design a detailed training schedule for stakeholders to ensure that they will have the required expertize to deliver on the new solution.

Implementation

We will deploy an expert team for project implementation and test it for performance on all parameters before we take it live.

Ongoing support

Support will be offered by our support team based on client requirements, and as is agreed upon in the proposal, during the finalisation of the project.

Benefit realisation

Benefit realisation is of importance to the management to assess if the investment is prudent, and the implementation has been effective. We will work with all key stakeholders to assess this.

Annual review

We hold an annual review along with the team and carry out a gap analysis to ensure effectiveness of the solution. We will recommend modifications/ course correction if needed, to optimise the solution’s efficiency.

Why Valenta's Process Management Services?

Technology Focused

Our professionals have excellent knowledge of current technologies, tools, and platforms, and deploy these judiciously to create and implement high performance solutions.

Post Implementation Audit

We initiate an exhaustive audit post implementation to analyze the performance and effectiveness of our solution and we then make recommendations on course corrections, if needed.

Accurate Insights

We engage closely with your teams – employees, management and other stakeholders, to learn about your processes and workflows and conceive solutions that meet your objectives.

Customized Solutions

At Valenta BPO we understand that every business is different. We can customize our solutions for your businesses needs, and where possible integrate systems to asssit with workflows.

Technology Focused

Our professionals have excellent knowledge of current technologies, tools, and platforms, and deploy these judiciously to create and implement high performance solutions.

Post Implementation Audit

We initiate an exhaustive audit post implementation to analyse the performance and effectiveness of our solution and then make recommendations on course corrections, if needed.

Accurate Insights

We engage closely with your teams – employees, management and other stakeholders, to learn about your processes and workflows and conceive solutions that meet your objectives.

Customized Solutions

At Valenta BPO we understand that every business is different. We can customize an outsourcing or captive solution to meet your requirements.

Peace of Mind with Valenta BPO

24x7 Support

We have a global presence with offices in Australia, UK, and US, backed by well-staffed delivery centres in Bangalore, Vizag, Ahmadabad and Mohali in India, and Penang in Malaysia enabling us to support you 24×7.

Up to 60% Cost Saving

On average, our Valenta BPO clients' report a cost saving of up to 60% by outsourcing key services. Furthermore, recent survey's show that our client's do not believe they are compromising on the quality of outcomes, and are achieving business growth faster than otherwise would be possible.

Flexible Engagements

We design solutions to meet specific client requirements and offer flexible engagement models. Our resources can be engaged full-time, part-time, or on a transactional basis.

Book Free Process Consultation

What do our client's say?

  • Since engaging Valenta, we’ve been able to take on a much higher work load. We’ve been able to bring someone into the team for a lower cost, but without compromising on that quality of work. Outsourcing has been a great solution compared to hiring somebody locally. It’s a lot more cost effective and it’s easy to do.

    “
    Natalie Gillies and Clare Harding
    Arthur J Gallagher

  • Valenta has been great, because it allows us to expand and contract our operations, depending on the time of the year, very effortlessly and inexpensively. It’s allowed us to make decisions that we know we can scale quickly on because we know that Jayesh and the Valenta team will be there for us.

    “
    John Pollock
    Financial Gravity

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