Data Security

Data Security

While the benefits of outsourcing to operations with an established track record are proven, data security is an area of concern to clients. At Valenta BPO we make this a top priority and have in place several systems, both physical and non-physical, to ensure our/client data is not compromised. We are ISO 27001 and ISO 9001 certified, and GDPR compliant. The IT infrastructure at all our centres is up to date with the latest software, firewalls, and tools in information security management. Here is our data security landscape:

Physical Controls

  • Biometric scanners and access card-based security for employees/ visitors entering the premises
  • CCTV based monitoring at all office premises
  • All computer systems are connected to the local server and have firewalls installed
  • IT security related issues managed by competent, full time dedicated staff
  • Users/ operators restricted from changing permissions/ settings on their systems
  • USB ports are disabled and printer access is given only to team leaders


  • Training sessions on data security for all staff members periodically
  • Non-disclosure agreements (NDAs) with all staff members

Non-Physical Controls

  • Staff are authorised to login to portals only from our office IP address (based on platform permissions)
  • All servers are installed with firewalls and antivirus software
  • Restrictions on sending/ receiving emails to/ from specific domains
  • Breach notifications are set up
  • Destruction register is maintained
  • Our default passwords are stored in Zoho Vault with applied IP address restrictions
  • Whitelisting approach on visiting websites
  • Save/ store data feature on PCs disabled

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