Data Security

While the benefits of outsourcing to operations with an established track record are proven, data security is an area of concern to clients. At Valenta BPO we make this a top priority and have in place several systems, both physical and non-physical, to ensure our/client data is not compromised. We are ISO 27001 and ISO 9001 certified, and GDPR compliant. The IT infrastructure at all our centres is up to date with the latest software, firewalls, and tools in information security management. Here is our data security landscape:

Physical Controls

Biometric scanners and access card-based security for employees/ visitors entering the premises
CCTV based monitoring at all office premises
All computer systems are connected to the local server and have firewalls installed
IT security related issues managed by competent, full time dedicated staff
Users/ operators restricted from changing permissions/ settings on their systems
USB ports are disabled and printer access is given only to team leaders

Training

Training sessions on data security for all staff members periodically
Non-disclosure agreements (NDAs) with all staff members

Non-Physical Controls

Staff are authorised to login to portals only from our office IP address (based on platform permissions)
All servers are installed with firewalls and antivirus software
Restrictions on sending/ receiving emails to/ from specific domains
Breach notifications are set up
Destruction register is maintained
Our default passwords are stored in Zoho Vault with applied IP address restrictions
Whitelisting approach on visiting websites
Save/ store data feature on PCs disabled

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