Artificial Intelligence

Artificial Intelligence

Optimize processes with smart machine learning

Artificial Intelligence (AI), in some instances called Machine Intelligence, can revolutionise business outcomes by embracing data-driven methodologies to propel businesses forward. Applying technologies that are designed to learn, analyse, and adapt, provides businesses with unlimited ways to improve efficiencies on an ongoing continuum.

AI essentially meets three very important business :

  1. Automation of processes
  2. Learning through data analysis
  3. Streamlining the customer and employee experience

Unlock More Automation Opportunities Through:

  • Risk modelling
  • Portfolio management
  • Algorithmic trading
  • Fraud and misconduct detection
  • Marketing and chatbots
  • Customer relationship management
  • Customer research
  • Customer support
  • Market research
  • Business intelligence & analytics
  • Data capture
  • Data science

AI Functions

Finance & Accounting

Human Resources

IT Operations

Contact Centre




Valenta’s AI Solutions

Finance & Accounting Automation
  • Accounts Payable
  • Accounts Receivable
  • Auditing & Compliance
  • Financial Planning & Budgeting
  • Payroll
Human Resource Automation
  • Hire/Recruit
  • Employee Relations
  • Talent Development
  • Compensation and Benefits
  • Retire/Leaver
Contact Centre Automation
  • Customer Service
  • Quality Control
  • Call Monitoring
  • Chat Bots
  • Call Routing
  • And More
IT Operations Automation
  • Daily application and system health checkups
  • Auto closure of irrelevant alerts, suppress false positives
  • Incidents – password resets, account management & provisioning, email management, service requests, self-service workflows (chatbots)
  • New Relic, Infra/App monitoring alerts, AI assisted recommendations to assist L2, L3 activities
  • Solar wind/SNOW Auto Incident Management auto-triaging, auto-resolution, auto-closure of tickets
  • Joiners/leavers process – user id creation/deletion, adding/deleting users to active directory and distribution list

Industries That Use AI


Computer Science

Bio Science


Banking & Finance

Human Resources






And more

The Direct Benefits of AI

Rapidly identify and automate all possible business processes with an evolving set of Al technologies.
Manage the full cycle of automation at big scale, from discovering automation opportunities to measuring the ROI.

Empower everyone in the company and IT to automate and contribute to the transformation without fear.

Enable people and robots to automate together, from basic processes to more complex, long-running, end-to-end business processes.

How Can Valenta Assist in Your AI Journey ?


  • Conceiving automation strategy and vision
  • Developing automation roadmap – Proof of concepts/proof of values, pilots and more
  • AI opportunity identification, prioritization and selection
  • Assessment of “automatability” and re-engineering opportunities aligning with the agreed outcomes
  • Design & strategize a Centre of Excellence


  • Developing and implementing automation of business processes
  • Integrating with supporting applications and tools – Optical Character Recognition (OCR), AI, BPM, Web interfaces and more
  • Providing onsite and offsite training and assistance – hand-holding through the entire journey
  • Production and global roll out

Managed Services

  • Supporting the deployed robots in client environment – either remotely or onsite
  • Maintaining the upkeep of the platform
  • 24x7x365 support services offered

Stages in Your AI Journey


Automation opportunities powered by AI and your people


Build automations visually, with drag and drop activities and templates. 


Manage, deploy and manage your automations – from anywhere, at scale, securely


Run automations with software robots that work with your applications and your people


Engage humans and robots in collaboration to automate complete process


Measure and align automations with strategic business outcomes with powerful, embedded analytics

Peace of Mind with Valenta BPO

24x7 Support

We have a global presence with offices in Australia, UK, and US, backed by well-staffed delivery centres in Bangalore, Vizag, Ahmadabad and Mohali in India, and Penang in Malaysia enabling us to support you 24×7.

Local Managing Partners

We have a team of Local Managing Partners in Australia who will provide the support and guidance you need to improve your business efficiencies and drive growth. Having a strong local presence allows us to provide the best business solutions for you as we understand the local business landscape.

Up to a 60% Cost Saving

On average, our Valenta BPO client's report a cost saving of up to 60% by outsourcing key services. Furthermore, recent survey's show that our client's do not believe they are compromising on the quality of outcomes, and are achieving business growth faster than otherwise would be possible.

Flexible Engagements

We design solutions to meet specific client requirements and offer flexible engagement models. Our resources can be engaged full time, part time, or on a transactional basis without lock-in contracts.

Case Studies


Automated Claims Operations


Infrastructure Management System


Transforming Customer Onboarding

What do our client's say?

  • Since engaging Valenta, we’ve been able to take on a much higher work load. We’ve been able to bring someone into the team for a lower cost, but without compromising on that quality of work. Outsourcing has been a great solution compared to hiring somebody locally. It’s a lot more cost effective and it’s easy to do.

    Natalie Gillies and Clare Harding
    Arthur J Gallagher
  • Valenta has been great, because it allows us to expand and contract our operations, depending on the time of the year, very effortlessly and inexpensively. It’s allowed us to make decisions that we know we can scale quickly on because we know that Jayesh and the Valenta team will be there for us.

    John Pollock
    Financial Gravity

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