Valenta BPO Canada > Digital Transformation > Salesforce Consulting

Salesforce Consulting

Enhance your operational efficiencies, processes and compliance

It’s a competitive environment and organisations consistently seek ways to enhance operational efficiency, better processes, and further performance to stay profitable. Digital transformation is among the most considered approaches adapted towards achieving this, along with platform integration, to support different functions within the enterprise. Among the most popularly deployed solutions is Salesforce, a cloud-based business suite that offers specific modules for diverse functions.

Salesforce offers products on CRM, business analysis, consulting, sales, account management, marketing, customer support, accounting, call centre management and more…

We are a Salesforce implementation specialist and have experts with an excellent understanding of the entire range of Salesforce solutions. Our Salesforce developers work with you to understand your requirements and deploy a solution, customised to ensure your function(s) gets more efficient and productive.

Our Salesforce development knowledge could be leveraged for one specific function such as CRM or financial management or for the entire suite of products including implementation and training. We will be glad to help you with your transformation plan.

Valenta's Salesforce Development Process

Scope document

The scope document lists out in detail, the objective, and what would be achieved by implementing this project.

Proposal

The initial proposal defines and lists out the requirements, schedules and costs.

Discovery session

This is a brainstorming session to learn about existing processes, practices and pain points by interacting, and exchanging views with all stakeholders.

Project sign off

Post the discovery session, all important issues will be taken into account and a proposal will be made for sign off. The project will roll out post sign off from the client.

Training

Training is crucial to the overall success of the project. Our team will put together a comprehensive training plan and equip all stakeholders to leverage the new solution effectively, to achieve the desired results.

Implementation

The project will be implemented and tested on the site to assess its performance and efficiency, prior to taking it to live.

Ongoing support

Considering the dynamic environment, most projects need some course correction/ modifications over time. Our ongoing support is offered to clients to address this, based on project requirements. This would be defined in our agreement prior to starting off the project.

Benefit realisation

We consult with all associated stakeholders to assess the benefits of the project implemented and accrued.

Annual review

An annual review is conducted to assess the effectiveness of the project implemented, considering that business requirements change periodically. A gap analysis is made post which the team advises on changes/ modifications if any, to optimise performance.

Zoho implementation Process | Valenta BPO Canada

Why Valenta's Salesforce Consulting?

Flexible Solutions

Be it an end-to-end customised solution or strategic inputs on optimising specific aspects of the CRM, our Salesforce implementation experts provide a solution tailored for you.

Extensive experience

We have implemented custom Salesforce solutions for various organisations across domains worldwide and leverage that experience to design a solution that works best for you.

Deep insights

Our Salesforce consultants have the experience to understand processes from the perspectives of various stakeholders – employees, management and end clients.

Robust Solutions

Our Salesforce consultants have the ability to integrate third party applications and customise Salesforce to deliver solutions that are robust and functional.

Flexible Solutions

Be it an end-to-end customised solution or strategic inputs on optimising specific aspects of the CRM, our Salesforce implementation experts provide a solution tailored for you.

Extensive experience

We have implemented custom Salesforce solutions for various organisations across domains worldwide and leverage that experience to design a solution that works best for you.

Deep insights

Our Salesforce consultants have the experience to understand processes from the perspectives of various stakeholders – employees, management and end clients.

Robust Solutions

Our Salesforce consultants have the ability to integrate third party applications and customise Salesforce to deliver solutions that are robust and functional.

Peace of Mind with Valenta BPO

24x7 Support

We have a global presence with offices in Australia, UK, and US, backed by well-staffed delivery centres in Bangalore, Vizag, Ahmadabad and Mohali in India, and Penang in Malaysia enabling us to support you 24×7.

Local Consultants

We have a team of Local Consultants in the US who will provide the support and guidance you need to improve your business efficiencies and drive growth. Having a strong local presence allows us to provide the best business solutions for you as we understand the local business landscape.

Up to 60% Cost Saving

On average, our Valenta BPO clients' report a cost saving of up to 60% by outsourcing key services. Furthermore, recent survey's show that our client's do not believe they are compromising on the quality of outcomes, and are achieving business growth faster than otherwise would be possible.

Flexible Engagements

We design solutions to meet specific client requirements and offer flexible engagement models. Our resources can be engaged full-time, part-time, or on a transactional basis.

Book Free Salesforce Consultation

What do our client's say?

  • Since engaging Valenta, we’ve been able to take on a much higher work load. We’ve been able to bring someone into the team for a lower cost, but without compromising on that quality of work. Outsourcing has been a great solution compared to hiring somebody locally. It’s a lot more cost effective and it’s easy to do.

    Natalie Gillies and Clare Harding
    Arthur J Gallagher
  • Valenta has been great, because it allows us to expand and contract our operations, depending on the time of the year, very effortlessly and inexpensively. It’s allowed us to make decisions that we know we can scale quickly on because we know that Jayesh and the Valenta team will be there for us.

    John Pollock
    Financial Gravity

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