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Valenta BPO Canada > Services > Process Consultation

Business Process Management Services


Businesses work constantly towards trying to improve productivity and performance while trying to minimize costs. In businesses operating with complex workflow structures and operations, process management is crucial to achieving enhanced efficiency.

We at Valenta, have professionals with years of experience and expertise, in all aspects of process management. We work closely with you/ your decision makers and arrive at a methodical approach to enhance the company’s performance goals. The task involves analysing existing practices in detail, shortlisting areas for improvement, elimination of redundant processes if any, and evolving fresh strategies and processes for implementation. Once this is firmed up, our business process management consultants document these processes thereby ensuring all associated stakeholders have clear, written guidelines based on which they can perform their tasks.

Our Business Process Management Workflow

Scope document – The scope document enlists the key objectives that would be achieved after implementation. This document is our blueprint for the life of the project.

Proposal The initial proposal lists your requirements in detail, estimated time, budget, and other aspects.

Discovery session – The session is a brainstorming exercise conducted after approval of the proposal. This gives us a clear understanding of the existing processes, the objectives set as in the scope document and gathered through a detailed discussion with all stakeholders i.e. what they expect from the implementation.

Project sign off – Post the discovery session, a fine tuned proposal will be submitted for a final sign off, before the project begins to roll out.

Training Effective training is integral to a project’s success and we will design a detailed training schedule for stakeholders to ensure that they will have the required expertise to deliver on the new solution.

Implementation We will deploy an expert team for project implementation and test it for performance on all parameters before we take it live.

Ongoing support – Support will be offered by our support team based on client requirements, and as is agreed upon in the proposal, during the finalisation of the project.

Benefit realisationBenefit realisation is of importance to the management to assess if the investment is prudent, and the implementation has been effective. We will work with all key stakeholders to assess this.

Annual review We hold an annual review along with the team and carry out a gap analysis to ensure effectiveness of the solution. We will recommend modifications/ course correction if needed, to optimise the solution’s efficiency.

Why Valenta's Business Process Management Services

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Technology Focused

Our professionals have excellent knowledge of current technologies, tools, and platforms, and deploy these judiciously to create and implement high performance solutions.

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Accurate Insights

We engage closely with your teams – employees, management and other stakeholders, to learn about your processes and workflows and conceive solutions that meet your objectives.

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Post Implementation Audit

We initiate an exhaustive audit post implementation to analyse the performance and effectiveness of our solution and then make recommendations on course corrections, if needed.

Process Consulting Process | Valenta BPO Canada

Our Services

OUR BROCHURE Download the pdf file of latest update for this service.

Need Help ?

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877 289 6197


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