It’s a competitive environment and organisations consistently seek ways to enhance operational efficiency, better processes, and further performance to stay profitable. Digital transformation is among the most considered approaches adapted towards achieving this, along with platform integration, to support different functions within the enterprise. Among the most popularly deployed solutions is Salesforce, a cloud-based business suite that offers specific modules for diverse functions.
Salesforce offers products on CRM, business analysis, consulting, sales, account management, marketing, customer support, accounting, call centre management and more…
We are a Salesforce implementation specialist and have experts with an excellent understanding of the entire range of Salesforce solutions. Our Salesforce developers work with you to understand your requirements and deploy a solution, customised to ensure your function(s) gets more efficient and productive.
Our Salesforce development knowledge could be leveraged for one specific function such as CRM or financial management or for the entire suite of products including implementation and training. We will be glad to help you with your transformation plan.
Scope document – The scope document lists out in detail, the objective, and what would be achieved by implementing this project.
Proposal – The initial proposal defines and lists out the requirements, schedules and costs.
Discovery session – This is a brainstorming session to learn about existing processes, practices and pain points by interacting, and exchanging views with all stakeholders.
Project sign off – Post the discovery session, all important issues will be taken into account and a proposal will be made for sign off. The project will roll out post sign off from the client.
Training – Training is crucial to the overall success of the project. Our team will put together a comprehensive training plan and equip all stakeholders to leverage the new solution effectively, to achieve the desired results.
Implementation – The project will be implemented and tested on the site to assess its performance and efficiency, prior to taking it to live.
Ongoing support – Considering the dynamic environment, most projects need some course correction/ modifications over time. Our ongoing support is offered to clients to address this, based on project requirements. This would be defined in our agreement prior to starting off the project.
Benefit realisation – We consult with all associated stakeholders to assess the benefits of the project implemented and accrued.
Annual review – An annual review is conducted to assess the effectiveness of the project implemented, considering that business requirements change periodically. A gap analysis is made post which the team advises on changes/ modifications if any, to optimise performance.