Transforming Customer Onboarding

Case Study

Transforming Customer Onboarding

Background

A leading bank faced operational challenges where potential new clients were not being responded to quickly or efficiently resulting in a major loss of client acquisition. Automation was able to dramatically improve the customer and employee experience.

Challenge

A leading global bank from the United Kingdom wanted to transform its customer onboarding process by:

  • Using technology to speed up the onboarding process as the bank was losing 20% of inquiries due to process delays

Solution

Optimized the onboarding process with minimal human intervention.

  • Computer vision and DataFusion extracted consumer data from the onboarding documents and uploaded them to the bank’s CRM tool
  • Robotic Automation Processing (RPA)auto verified the consumer identities
  • Accounts were automatically created. Customers s enjoyed a better experience by not having to input as much detail
0%
reduction in on boarding time
0%
reduction in on boarding costs
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